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Vietnam Airlines Business Class Review B787-900 Tokyo Haneda Japan HND to Hanoi Vietnam HAN

October 17, 2023
Osman Dadi
My Vietnam Airlines business class flight from Tokyo to Hanoi was fun with excellent friendly service, and a lot to be desired!
From
Tokyo Haneda Japan HND
To
Hanoi Vietnam HAN
Duration
5H20m
Via
Vietnam Airlines
Seat(s)
4K
Points Used
24,238 Chase Ultimate Rewards Points
Cash Spent
$1,415.22

I opted for this flight mainly because I had never flown west from Japan to the US before. However, I needed to get to Frankfurt for my fifth freedom route on Singapore Airlines to New York JFK. This Vietnam Airlines business class was perfect. I would connect in Hanoi before heading to Germany, arriving before 6:30 a.m. in time for my flight 8:00am to the US. Also, since this would be a relatively long flight, I wanted to fly Sky Team to credit my flights to Delta.

Overall, the journey on Vietnam Airlines was enjoyable, as the service was delightful and full of smiles, and the hard product was comfortable. Plus, the customer service experience was excellent across the board, with lots of smiles and a friendly and efficient crew.

Vietnam Airlines Business Class
Vietnam Airlines Business Class

The hard product was good, and the seats were comfortable, typical of what you would find on many other carriers. Also, the IFE was excellent, with lots of options and a wide selection of things to watch.

On the downside, the food was a little mixed, the aircraft needs some TLC, and the lack of Wi-Fi was a killer for me. That is really unacceptable in 2023, especially for the price paid for a business-class ticket. Also, Vietnam Airlines has some odd service protocols that can be dramatically improved!

Booking a Vietnam Airlines Business Class Ticket

Booking my Vietnam Airlines Business class ticket and its aftermath was a bit of an adventure and not a good one. I opted to book using the Chase Ultimate Rewards travel portal. This way, I could save some money by paying for a portion of the fare with points. While still being able to credit my flight to Delta. I used 24,238 points to save $302.99 on my ticket for a total cash price of $1,415.22.

Booking Vietnam Airlines Business class via Chase UR portal
Booking Vietnam Airlines Business class via Chase UR portal

Things started to go wrong from the beginning. Unfortunately, even though I entered my Delta information directly into the Vietnam Airlines reservation manager on their website, this never made it into my actual itinerary. So, in the end, I have to go and claim the miles retroactively.

Booking Vietnam Airlines Business class itinerary
Booking Vietnam Airlines Business class itinerary

Next, there was a time change in the itinerary, and I was reissued a ticket. However, this one said “Economy,” which genuinely frustrated me. Suddenly, it looked like I was automatically downgraded, and this was within days of my flight. So, I jumped on the phone with Chase, and they could not figure it out.

The final price of my Vietnam Airlines Business class itinerary
The final price of my Vietnam Airlines Business class itinerary

The agent spent 25 minutes trying to figure out what was happening. He tried calling Vietnam Airlines and said he could not reach them. He then offered to call me back; I accepted his offer but never received a callback. I am still waiting, Chase, if you read this.

The Outcome

Later, I went online to see if I could find anything out and noticed the fare class was still “Z,” which means Business Class. Even though “Economy” was written on the ticket, it was very confusing! So I logged in on the Vietnam Airlines web Flight Manager and found this listed as Business Class.

Fortunately, everything worked out at the airport, although it was a stress I did not need. One thing I will say is that I was disappointed with the Chase Ultimate Rewards customer service. On the one hand, the Chase Ultimate Rewards travel portal is an excellent tool for booking flights; however, I think the customer service side of the platform can use improvements.

The Ground Experience

Two words come to mind describing my ground experience here: “Chaotic and Stressful.” We had just gotten off our Japan Airlines flight from Hokkaido. First, we needed to transfer from Terminal 1 to Terminal 2, where we ate, and then from Terminal 2 to Terminal 3 to check into my flight.

Waiting for the bus at Tokyo Haneda
Waiting for the bus at Tokyo Haneda

Overall, this was a nightmare. The bus between terminals was overcrowded with huge queues, and even on the bus, there were far too many people too much luggage, and the bus made a sharp, difficult turn that nearly sent a few people flying. I think the next time around; I will be paying for the monorail.

Everything was very crowded at Tokyo Haneda
Everything was very crowded at Tokyo Haneda

Once in Haneda Terminal 3, finding the Vietnam Airlines check-in takes time. It is located on the upper level at the far left North and west lanes, L & M, at Tokyo Haneda.

Tokyo Haneda T3 departures board
Tokyo Haneda T3 departures board

Vietnam Airlines Business Class Check-In

The check-in was super-fast, and I used the dedicated check-in for Sky Priority, which was empty. The agents were magnificent, and it was one of the best check-in experiences I have ever had. The process was seamless.

Vietnam Airlines Check In at Tokyo Haneda

The agents asked if Frankfurt was my final destination. I told her I was connecting to a Singapore Airlines SQ26 flight from Frankfurt to New York JFK. Then I asked if they could tag my bags all the way to New York. After showing them my itinerary and reservation, the agents researched the routing and connection procedure.

Sky Priority Counters
Sky Priority Counters

She replied she could do it but wanted to double-confirm with her supervisor, which took about a minute. I was so happy with this news. One of my biggest fears with this routing was that I would have to enter Germany to pick up my bags and transit, then check in for Singapore Airlines. There was too much potential for problems and delays.

Vietnam Airlines Luggage tags
Vietnam Airlines Luggage tags

The agent again asked if I was going to enter Germany. I told her that as long as the bags transferred, there was no reason for me to enter Germany. Finally, I was handed two boarding passes and two tags on the last ticket. I must say in my opinion that Vietnam Airlines has beautiful boarding passes with some awesome colors. Unfortunately, this would become a problem later before my Singapore flight. I inadvertently dropped my ticket and baggage tags while going through security in Frankfurt between concourses.

Vietnam Airlines Business class boarding cards
Vietnam Airlines Business class boarding cards

The agent told me I had access to the ANA lounge before departure. However, with boarding scheduled to begin in 30 minutes, it would be a fleeting visit at best.

The ANA Lounge and Boarding

I don’t have much to say about the ANA Lounge at Haneda Terminal 3 since I spent a total of 7 minutes here. Although the security line today wasn’t too long at Haneda, it took me about ten minutes to enter through Security and cross Immigration. Plus, the flight was leaving from gate 105, which is about as far away as it gets in terminal 3, and it took about 10 minutes to get there.

ANA lounge in Tokyo
Entrance to the ANA lounge in at Tokyo Haneda T3
Entrance to the ANA lounge in at Tokyo Haneda T3

As I headed to the gate, I stuck my head in the lounge for a few minutes as I passed it by. Unfortunately, this is the second time I have somehow managed to miss this lounge in Tokyo. But hopefully, one day, I will manage to visit and do a proper review. That said, it looks like a fun, if crowded, place to visit, which also has excellent views of the air traffic at the airport.

Interior of the ANA lounge in at Tokyo Haneda T3
Interior of the ANA lounge in at Tokyo Haneda T3
It was crowded here during my brief visit.
It was crowded here during my brief visit.
Bar area ANA lounge in at Tokyo Haneda T3
Bar area ANA lounge in at Tokyo Haneda T3

Vietnam Airlines Business Class Boarding

After my long walk, I managed to get to the gate just as the boarding with Zone 1 Business Class and Sky Priority passengers was starting. Boarding started on time at 3:45 p.m. I was through in a flash and heading to the plane.

Vietnam Airlines Aircraft at the gate
Vietnam Airlines Aircraft at the gate

It was fantastic to view the plane going down, as the walk was rather long at the end of Gate 105 – the beautiful Blue, Yellow, and White planes of Vietnam Airlines. When I got on board, I was surprised to see only one other person on board! Generally, this never happens to me, and I was surprised to see it.

Vietnam Airlines business class boarding queue
Vietnam Airlines business class boarding queue

Upon boarding, I was greeted with a smile, and each crew member offered to help me with my baggage. I only gave them one piece (some art I was hand-carrying to the USA). And I did the rest myself. A nice touch was the flight attendant personally showing me to my seat.

Boarding Vietnam Airlines
Boarding Vietnam Airlines

They immediately offered to stow my bag in the upper bin. This was repeated on my second flight, and I realized that it is customary in the Business Class cabin to assist all passengers with their luggage. On this flight, the cabin was only about a third full, with many empty spaces.

The Vietnam Airlines Business Class Cabin and Seats

Vietnam Airlines business class cabin on this B789 is spacious and airy. The color pallet has many white, greenish-tan, and beige finishes. I think it’s one of the oddest color schemes I’ve seen in a business-class cabin, making it look older than it really is.

Vietnam Airlines Business class cabin

The central part of the cabin has higher luggage bins, giving the rear half of the cabin an extraordinarily open and airy feel. Meanwhile, the forward area has lower bins, giving it a more constricted feel than the middle.

Vietnam Airlines Business class cabin right side
Vietnam Airlines Business class cabin (right “K” side)

Sadly, the aircraft’s interior looked pretty dated and could use cleaning or thorough retrofitting. However, my second flight from Hanoi to Frankfurt was even worse.

Center seating of Vietnam Airlines Business class cabin
Center seating of Vietnam Airlines Business class cabin
Looking down into the V shaped center seats
Looking down into the V shaped center seats

The front of the cabin has three TV screens displaying our flight route to Hanoi.

Forward bulk head of Vietnam Airlines Business class cabin with three TVs
Forward bulk head of Vietnam Airlines Business class cabin with three TVs

Restrooms

The Vietnam Airlines business class cabin has two restrooms. One is located at the front, and one is in the middle/rear of the cabin. One is slightly more spacious than the other, and I preferred the side restroom over the forward bathroom.

business class bathroom
Business class bathroom
business class bathroom washbasin
Business class bathroom washbasin

There is not much difference between rooms. Both have a folding table and a live plant flower display. Neither one has any supplemental amenities beyond the Germetic soap and lotion.

Bathroom plant
Bathroom plant
Vietnam Airlines business class bathroom amenities
Vietnam Airlines business class bathroom amenities

As far as I could tell, apart from size, the only difference is that the side restroom has an LED light along its panel.

Seat 4K

I was seated in 4K, which is a window seat. I had specifically chosen this seat due to the excellent window alignment in row 4.  The seat gave me great views of the engine and two full windows with no breaks.

Vietnam Airlines business class Seat 4K
Vietnam Airlines business class Seat 4K

If you’re right-handed – the side table is well positioned for use with a mouse. On the downside there is an odd bump-up here, and working is somewhat awkward. This side of the plane is less ideal if you’re left handed.

Vietnam Airlines business class Seat 4Kwith table half deployed and my pre-departure Apple juice.
Vietnam Airlines business class Seat 4Kwith table half deployed and my pre-departure Apple juice.
fully deployed tray table
fully deployed tray table

A wide table on the side that pulls out from a latch. The folded table comes out in two halves and folds out longitudinally.

Foot stool with storage area
Foot stool with storage area
Foot stool with storage area and stowed IFE screen
Foot stool with storage area and stowed IFE screen

The seat has a decent amount of storage space and cubbies. You can store shoes in the footwell, while some charging and wire storage is behind the magazine slot. Also, on the opposite side of the seat, there is a deep storage well that can be popped up and opened by pressing a button.

Storage well on the aisle side of the seat.
Storage well on the aisle side of the seat.
Welcome Apple Juice
Welcome Apple Juice
Cubby storage in seat 4K
Cubby storage in seat 4K
Side view of business class seat
Side view of business class seat

Connectivity and IFE screen

In terms of connectivity and power, there is a USB and headphones jack next to seat controls; headphones are mounted within a storage cubby. However, a power port is above the storage, below the tray table, and around the corner.

USB socket, headphones and remote control
USB socket, headphones and remote control

A large 18” TV is in the back of the seat in front of you and can be operated by touchscreen or the controls. While on the left side by the aisle, there is a coat hook. The seat is rounded off with two air vents and lights. Interestingly, as I inventoried the seat functions, I could not find a mirror anywhere.

Vietnam Airlines Business class seat reading light
Vietnam Airlines Business class seat reading light

Seat Similarities

If the seat feels familiar, don’t be surprised. It is the same one that is used by a wide range of airlines. These include KLM, Delta Airlines, and Air France. I’ve flown it many times. It is one of the most common in the skies.

Air France Business Class old style seats
Air France operates an identical seat that I have reviewed

The seat comes with a Pillow and Blanket, both yellow colored; It also comes with yellow-colored Vietnam Airlines slippers. Cool color, for sure.

Slippers and shoe storage
Slippers and shoe storage

One point I need to bring up about the seat and the cabin, in general, is that I noticed that the cleaning isn’t the best. The cabin definitely looks worn and in need of proper maintenance. The plane was showing its age. This was the case on this flight as well as my next flight.

Seat Controls

The pullout seat controls can be found on the upper table side. They feature the usual functions: Upright, Relaxed, Lounge, and Bed. In addition, you have other various seat functions, including reclines and movements.

Vietnam Airlines seat controls, power outlets and lights
Vietnam Airlines seat controls, power outlets and lights

Overall, I found the range of functions very limited and basic for a business-class seat.

The Vietnam Airlines Business Class Amenity Kit

I was not expecting much from the Vietnam Airlines Business Class amenity kit by Parfums Charriol. Surprisingly, I found this Amenity Kit to have several useful items and one odd one. The kit case felt cheaply made like it was made for a specific budget. The contents were of inconsistent quality and usefulness. However, there were a few handy items, like the special folding comb/brush.

Vietnam Airlines Business Class Amenity Kit Contents

  • Moisturizing Lotion
  • Lip balm
  • The folding dual comb and brush is probably the most useful item in my book; this was cool!
  • Eye Mask
  • Toothbrush
  • Toothpaste
  • Comfort socks
  • Earplugs
  • Two stickers were very odd: on one side was a “Wake Me Up for Service” sticker, and on the other was a “Wake Me Up for Duty-Free” sticker. I wonder how many people use either.

Vietnam Airlines Business Class Inflight Entertainment & Wi-Fi

The IFE was ancient, so much so the headphones had triple-prong socket, meaning you can’t use your own. On the plus side, I found the selection of IFE, especially movies, very extensive. Vietnam Airlines excels at this as well, on par with Delta Airlines. Once up and running, I found the audio quality excellent, especially for movies.

IFE screen language selection
IFE screen language selection
IFE options
IFE options

That said, the IFE has its downside. You could not watch a movie uninterrupted. Every time an announcement was made, the system reset, which, as you can imagine, is massively irritating. Furthermore, as I explored the IFE, I noticed tons of areas that needed improvement or were unpolished from a technical standpoint. Someone needs to go through and fix all the technicalities, including:

  • Tons of spelling or grammar mistakes
  • Some buttons and sections didn’t even work
Two incomplete "About Us" categories not yet translated. I tried clicking "Business Class Experience"...
Two incomplete “About Us” categories not yet translated. I tried clicking “Business Class Experience”…
...Which led to another incomplete title, which didn't even play.
…Which led to another incomplete title, which didn’t even play.

That said, I found the flight map to be excellent and comprehensive.

The Vietnam Airlines IFE had and excellent flight map
The Vietnam Airlines IFE had and excellent flight map
Tracking our progress thru southern China and an on time arrival in Ha Noi
Tracking our progress thru southern China and an on time arrival in Ha Noi

Headphones

Your Vietnam Airlines business class seat comes with its own brand of noise-canceling headphones. These came hanging in the seat storage cubby and are packaged with ear covers, which is excellent!

Headphones with ear covers
Headphones with ear covers

There is a paper pouch that has new ear covers for the headphones, and the user must put these on. I found them highly effective, producing great audio on the IFE and a very DIM plane noise in the background.

Wi-Fi

The Wi-Fi situation On Vietnam Airlines is unacceptable. There is none! Ultimately, it is my fault for not researching this better. Had i known I would definitely looked at booking another route.

I cannot get work done in this day and age without working Wi-Fi on a flight. I also paid nearly $1.5k for the ticket, which is pretty ludicrous for a plane without Wi-Fi in Business Class in 2023. While I should have been better prepared, I also wanted to try this product anyway, so that I would have planned differently.

The Flight 

We pushed off the gate on time, but the axing took forever, about 30 minutes or so. At one point, I was worried we would arrive late in Hanoi due to the taxiing. Fortunately, we landed early, and I could make my scheduled business call. The takeoff was of the screaming variety, and no sooner had we taken off from the NE-SW Runway 22 to the Southwest. Then, the aircraft plane curved in various directions before finally orienting to the west toward Korea. Our route would take us over Korea, Eastern China, and Vietnam.

ANA aircraft at the next gate
ANA aircraft at the next gate
Our early climb over Toyko was fun to watch
Our early climb over Toyko was fun to watch

Even though this was a daytime flight, the cabin was dimmed dark for the entire flight. However, some passengers tried to brighten their windows selectively, but these were forced dark later in the flight. I spent most of my time working, even with no Wi-Fi, so the lighting situation was not a big deal for me. Later into the flight, I noticed as we were heading into the setting sun it shone through the blue-tinted windows and gave the whole cabin a stunning blue glow.

Vietnam Airlines Cabin interior with a blue hue
Vietnam Airlines Cabin interior with a blue hue
Working in the blue hue of the flight
Working in the blue hue of the flight

The crew provided excellent service on the flight, but it was not refined and felt rushed. Everything was served quickly, and in many cases, meals were offered before I was even done with them. While the crew was good, I felt they needed more training on meeting passengers’ needs.

Center view of Vietnam Airlines Cabin interior with a blue hue
Center view of Vietnam Airlines Cabin interior with a blue hue

Vietnam Airlines Business Class Meal Service

On this flight, I felt like there were many flight attendants – four – serving the Business Class cabin. Honestly, this is more than I’ve seen on most cabins of this size. While the crew was friendly, they were rushed and mal-coordinated, especially when it came to delivering the meal service. On several occasions, items were delivered before I finished the previous menu item.

Also, some parts of the service did not make sense at all. Like how snacks, fruit, and dessert are served. On the flip side, I got tons of coffee refills, and the lead flight attendant recommended areas to visit in Vietnam.

Pre-Departure Service

Pre-departure drinks were served within ten minutes of boarding; I was offered a choice of Orange Juice, Apple Juice, Champagne, and Water. I went for the apple this time, which was then served with a small Vietnam Airlines coaster.

Apple juice welcome drink
Apple juice welcome drink

Also, Warm towels were distributed (first round), and newspapers were distributed as needed. Every business class passenger was offered one.

The first round of warm towels
The first round of warm towels

Finally, prior to departure a Flight Attendant also walked around distributing newspapers for the flight.

Newspapers for the flight
Newspapers for the flight

Post Departure Service

No sooner than we were airborne, the post-departure service began with another round of warm towels. The nuts were offered in a cold bowl alongside a small appetizer course.

Hello Vietnam Welcome drink and nut bowl
Hello Vietnam Welcome drink and nut bowl

Next came the Hello Vietnam! Welcome drink; this concoction was both sour and sweet and a beautiful orange color. Although it tasted a little bitter, I rather liked it personally. However, I can easily see why some people wouldn’t and find it tasted like medicine.  Overall, the service was very personalized.

Small appetizer alongside Hello Vietnam welcome drink
Small appetizer alongside Hello Vietnam welcome drink

Primary Meal

Before takeoff, the flight attendant came around and distributed the menus. These were tagged for the flight in English, Vietnamese, and Japanese. Then, before the doors closed, a purser came around and took everyone’s order. This process was so fast and rushed I didn’t even have a chance to look at the menu before I was asked to order! Despite this, the Purser was amiable and explained the options on the menu to me.

Vietnam Airlines tagged business class menu
Vietnam Airlines tagged business class menu

Today, I had the choice between a Japanese Course and an Asian/Western option. Heading out of Japan, I selected a Japanese menu.

About 20 minutes after takeoff, the food bombardment commenced. Twice, I was asked if I wanted to move to the next course before actually finishing the first. The crew could definitely be more observant and actually looking at what is happening on your plate.

Menu
Menu

Comically, in a somewhat surreal experience, before I finished the first part of the main course (I still had half a plate to eat), it was taken away by a different flight attendant without saying a word. The main meal was served as two courses or parts.

Main Course Items: Part One

  • Assorted Japanese Delicacies – enjoyed all the dishes presented.
  • Simmered Dish
  • Vinegared Dish
Main Course Items: Part One
Main Course Items: Part One
Assorted Japanese Delicacies
Assorted Japanese Delicacies

Main Course Items: Part Two

  • Miro Soup – Delicious
  • Steamed Rice bowl
  • Chose the Simmered Mackerel in Japanese style instead of the Braised Beer

Main Course Items: Part Two
Main Course Items: Part Two
Miro Soup
Miso Soup

Vietnam Airlines excelled when it came to presentation. I found it to be beautiful, making the meal look delicious.

Snacks & Dessert

Some snacks were offered midway through the flights. And while there was nothing special about the snacks themselves, the way they were presented was odd. First, two flight attendants walked around with a tray of options. One tray had many cheese options and some crackers.

Vietnam Airlines Business class cheese plater
Vietnam Airlines Business class cheese tray

The cheese plate was lovely, and I got first dibs; I also helped myself to a selection from the fruit plate. They also had a dessert tray with them. While the presentation was beautiful, I thought the execution was a bit impractical.

Fruit plate
Fruit tray

Things went south on the second serving, fortunately not to me but to a little girl seated in the seat across from me. The flight attendant lost her balance and spilled the entire tray on the girl. While I appreciate accidents do happen, it was an incredible, surreal experience that I’ve never seen in the skies. The bottom line is while a service like this is incredibly personal and beautiful, it is also highly impractical.

Assorted desserts
Assorted desserts

Mid Flight Snack

A mid-flight snack was offered to those who wanted it, and I asked for instant noodles. Sadly, this was not pho but a Thai Shrimp flavored Instant Ramen. But hey, I figured I would try it anyway. Especially after the flight attendant came by and showed me the case to confirm I wanted it, which I appreciated.

Thai Shrimp flavored Instant Ramen
Thai Shrimp flavored Instant Ramen

That is where the pleasant experience with this snack ended. Unfortunately, I felt pretty weak after this meal; it definitely isn’t the healthiest. So, I wouldn’t recommend this to anyone unless you don’t care or are just looking to fall asleep.

Thai Shrimp flavored Instant Ramen was not the healthiest option
Thai Shrimp flavored Instant Ramen was not the healthiest option

Arrival at Hanoi HAN

35 minutes before landing, the pilot came over the intercom to announce our impending arrival. I was astonished to hear a strong British accent since the pilot had not spoken to us before. We ended up on the ground at 7:35 p.m., much earlier than scheduled; however, we were held up a little getting to the gate.

Landing in Hanoi
Landing in Hanoi
The windows fogged instantly and stayed that way after landing in the humid night of Vietnam.
The windows fogged instantly and stayed that way after landing in the humid night of Vietnam.

Once we arrived at the gate and disembarked, an agent was waiting right in front of the Aircraft, waiting to check and guide transfer passengers. All transfers are supposed to check in here. I did and was advised to go upstairs to the connecting flights’ transit area and also to the third floor for the Vietnam Airlines Lotus Lounge.

My aircraft docked at the gate in Hanoi
My aircraft docked at the gate in Hanoi

This is also where you clear immigration and customs with several counters for Visa and Vietnam National Immigration and counters for Visa On Arrival issuance. Instead, I went through the small gate to an escalator heading upstairs. Here, a security agent checked my Passport and onward Boarding Pass.

Signs direct you to the Transfer and Visa counter, with Immigration seen behind
Signs direct you to the Transfer and Visa counter, with Immigration seen behind
The entry into the transfer zone is thru here
The entry into the transfer zone is thru here
The escalator brings you straight to security
The escalator brings you ystraight to security

The final hurdle is to head upstairs and clear security one last time. The security was fast but a bit more cumbersome than at other airports—many technology items needed to be removed and scanned separately. I was also screened for essential oils in my baggage.

Entrance to the Lotus Lounge in Hanoi
Entrance to the Lotus Lounge in Hanoi

Finally, through to the flight area, I headed to the Vietnam Airlines Lotus Lounge before boarding my next Vietnam Airlines flight to Frankfurt.

Final Thoughts

Overall, this flight was good but not standout excellent. The service was full of smiles and friendly but lacked a polished edge. The seat is comfortable, although nothing to write home about since you have probably seen it on other airlines. While there were many positives to the flight, there were also some negatives.

The food was good, although some items were less than others. However, some odd service protocols and spelling mistakes leave much to be desired.

The biggest bugbear for me on these Vietnam Air flights is the lack of Wi-Fi. This is fundamentally unacceptable in today’s aviation market. Being unable to work on a long flight makes using the carrier for business trips very difficult.

On the flip side, the crew is outstanding and friendly. Arguably, some of the nicest I’ve encountered both on the ground and in the skies. And the IFE worked well, which I guess is one way to kill time with no Wi-Fi connection. That is why Vietnam Airlines could be a great choice if my intention were purely a leisurely travel experience in Business Class!

Pros

  • Lovely service, which was all smiles!
  • Excellent Check-in and Customer Service experience.
  • Access to ANA Lounge was a plus.
  • Quick, efficient boarding and helpful crew.
  • Crew was smiling the whole time.
  • IFE works pretty well and has a vast selection.
  • The seat is comfortable, which you’ll find on many other airlines.
  • Food was nice. It was a mixed bag, but the Japanese course was generally tasty and delicious.
  • Prompt service and frequent.
  • The flight was perfectly on time.

Cons

  • Lack of Wi-Fi is the biggest problem for flying VN.
  • Impractical service at times – for example, how snacks are served is just strange, and I saw the FA spill the entire tray over a passenger.
  • Someone needs to check everything posted on the airline – spelling mistakes make this very strange.
  • In general (and I also noticed this on my second flight), the service on Vietnam Airlines was friendly but not polished and very rushed.
  • Plane needs better cleaning.

Verdict: 7.5/10