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LATAM Airlines VIP Signature Lounge Review Santiago Chile SCL Terminal 2

August 8, 2023
Osman Dadi
I had seen the virtually brand new LATAM Airlines VIP Signature Lounge SCL, featured on several websites, and was eager to finally experience it. The lounge opened in 2022 and features lots of modern design and features. Fortunately, I had a ton of time to sample the delights of this lounge. I arrived at 6 […]
Location:
SCL Santiago International Airport,
Dates:
July 2023
Managed By:
LATAM Airlines
Accessible To:
• LATAM Elite Members • LATAM Business Class • LATAM Premium Economy • Delta Diamond Medallions • SkyTeam Elite Plus • Buy Access for $60, LATAM flights only (Economy)
Last Updated:
July 2023

I had seen the virtually brand new LATAM Airlines VIP Signature Lounge SCL, featured on several websites, and was eager to finally experience it. The lounge opened in 2022 and features lots of modern design and features.

Fortunately, I had a ton of time to sample the delights of this lounge. I arrived at 6 am on my LATAM flight from JFK before heading off on my LATAM connection to Asuncion ASU at 3 pm. That gave me a full 9 hours to kill in the lounge.

Overall, the lounge is spectacular, and every bit as cool and awesome as described, and one of the best airline lounges I’ve been to. In fact, on entry, I was told it also won a design award, although I haven’t found this yet!

The lounge never got super crowded; however, it did feel “occupied” at various times. Broadly speaking, the emptiest times were before 7 am and between 11:00 am and 12:30 pm. While it was most crowded between 9 am-11 am and after 1:00 pm.

VIP Signature Lounge Location & Entry

Getting to the lounge was a breeze; it is located immediately after SCL’s Duty-Free shopping & walk area. Once you arrive at the area, you will find yourself at a major junction, with several lounges to the right and the LATAM VIP Lounge immediately to the left.

Escalator to VIP Signature Lounge
Escalator to VIP Signature Lounge

Simply take another left turn and you will find yourself at the main entry door.

Escalator to VIP Signature Lounge
Escalator to VIP Signature Lounge

I was told there are three different lounges are accessible. However, the two other lounges here are only accessible to LATAM credit card holders and LATAM elite passengers.

VIP Signature Lounge Entryway
VIP Signature Lounge Entryway

Although I was told the best lounge of all, the Signature VIP Lounge, is what I had entry to, and it is granted to LATAM elites, Delta Diamond Medallions, SkyTeam Elite Plus, and some LATAM elites and credit card holders.

Entry

Entry was very smooth, with the staff checking my boarding pass. I was then personally escorted inside, given a tour of the new facility, and walked all the way to the bathrooms and showers.

I must say that I found every single attendant was exceptionally friendly.

VIP Signature Lounge Layout and Space

The VIP Signature Lounge is exceptionally spacious with very large! Tall ceilings and tons of space. The layout is that of a large open room with spatial separations through the Architecture. The décor was beautiful and reminded me of an Art Deco 1920s theme, but just incredibly elegant.

VIP Signature Lounge foyer
VIP Signature Lounge foyer
Lounge seating
Lounge seating

The lounge featured many different rooms with a wide range of seating arrangements, including:

  • Lounge sofas and single seats
  • Single and dual tables to sit in
  • Most tables have power ports, even the side tables.
  • Bar seating
  • High table seating
Comfortable VIP Signature lounge seating
Comfortable VIP Signature lounge seating
VIP Signature Lounge dinning area seating
VIP Signature Lounge dinning area seating

There is also one large conference room table which is spectacular for work. Without a doubt, it is an awesome space to spread out and work. I saw one businessman spend most of the day here laying out tons of paper and getting everything done.

Huge Conference Table
Huge Conference Table
The table is ideal for working
The table is ideal for working

Behind the main desk, you can find the Shower area and restrooms. I only tried the shower area, which I will go over later.

More lounge seating areas
More lounge seating areas

The VIP Signature Lounge also has a huge circular bar with high ceilings, fully stocked with all kinds of drinks. Can also make coffee at the bar. Plus, two separate coffee and tea bars and two orange juicer machines. Not to mention the two food service areas that I will go into later. The lounge also features a luggage storage room.

Nap & Rest Area

All the way at the back of the VIP Signature Lounge is the nap and rest area. The first is a rest room with a row of very comfortable lounge chairs.

Single Seats with side tables in the Nap Room
Single Seats with side tables in the Nap Room

Unfortunately, this area’s main drawback is no view into the airport.

VIP Signature Lounge Nap room
VIP Signature Lounge Nap room

Heading even further back, you find the restrooms. I found these two be to types with windows and without windows. The main difference is that rooms without windows do not have any views, just a bit more light.

Lounge Nap room
VIP Signature Lounge Nap room

Each room has a Twin bed with a pillow, comforter, and reading lights. However, I found the Bed was a little hard and stiff for my liking, it could definitely do with more cushioning. The main issue with the nap rooms was the lack of doors, which meant they were not as private as they should be.

The rooms come stocked with various amenities, including:

  • Bottle of Water
  • Earplugs
  • Socks and Eye Mask
Nap room amenities
Nap room amenities

Kids Play Area

The VIP Signature Lounge is great for families with its kid’s play area. This is a triangular-shaped room located by one of the coffee lounges.

VIP Signature Lounge Kids play room
Kids play room

The spacious room features a TV with kids’ programs playing in Spanish. It also had a Digital projector on the floor for Digital Play. I didn’t see any toys in the area, only a variety of soft, bubble-like seats.

TV Screening Room

Across from the same coffee lounge as above is a large movie theatre-like screening and presentation room in one part of the lounge.

VIP Signature Lounge TV room
VIP Signature Lounge TV room

Inside the room are lounge seating in the back and very cozy chairs with side desks. When I looked in, I saw it was showing the news. However, I imagine this would be a fantastic place to lounge and watch a Soccer match or any big sporting event.

Lounge TV room

Overall, the room was very spacious and very secluded.

The VIP Signature Lounge Shower Rooms

Almost all premium lounges feature shower rooms, and the VIP Signature Lounge is no different. There are several shower rooms available. To access them, you must request access at the front desk, and then staff escort you to the bathrooms.

Shower Room entry
Shower room entry
VIP Signature Lounge Shower room
VIP Signature Lounge Shower room
Lounge shower
Lounge shower
Shower Rain head
Shower Rain head

I found the shower rooms were a bit small, but they did the job. That being said, despite the rain shower head not being massive, it still did a good job and was comfortable and relaxing.

Shower room amenties
Shower room amenities

The decor was very tasteful, and I loved the color scheme and the elegant design with dark, classy finishes. Overall the rooms were spotless, featuring automatic toilets, full-height mirror, as well a mirror above the vanity with LED illumination.

Shower amenities

The shower room was well stocked with the following amenities:

  • Shaving kit
  • Dental kit
  • Comb
  • Massage soap
  • Shampoo, bath gel, and body lotion. By Rainforest Foliage. Nice smell, fresh.
  • Shower cap

Bathrooms

The VIP Signature Lounge bathrooms are all composed of individual stalls with lockable doors. Inside, you can find a bench, toilet, and sink. Keeping with LATAM’s sustainability model, only hand dryers and no paper towels are available. The hand dryer is to the side of the mirror, built in.

The VIP Signature Lounge Food & Beverage

The VIP Signature Lounge offers a buffet-style self-service food and beverage area. I got to experience both breakfast and lunchtime offerings, which they switched to between 11:30 am and noon.

lounge buffet selection
Lounge buffet selection
lounge buffet fruit selection
Fruit selection
lounge buffet snack selection
Lounge buffet snack selection

In both cases, the options were incredibly numerous, and the buffet was regularly maintained and refilled at least once an hour. However, there was more choice at lunch than at breakfast. Popular lunch menu items included:

  • Ravioli stuffed with mozzarella cheese.
  • Grilled Beef.
  • Pumpkin puree.
VIP Signature Lounge Food
VIP Signature Lounge Food
VIP Signature Lounge Salads
The VIP Signature Lounge Salads

The food offering was not all about main courses, however. There were plenty of sandwichs and dessert options on offer.

VIP Signature Lounge Sandwiches
VIP Signature Lounge Sandwiches
Buffest selection
Buffet selection
Buffest selection
Buffet selection
VIP Signature Lounge Bar
VIP Signature Lounge Bar

One of my favorite features was the custom orange juice machines. This was so cool! Who doesn’t want absolutely fresh orange juice? Plus, the juice that came out of this was incredible; I could drink this all day.

VIP Signature Lounge Orange Juice machines
VIP Signature Lounge Orange Juice machines

I chose to sample the LOA Minga Loa West Coast IPA. After that, I also chose a Chilean pisco when offered the choice of Chilean or Peruvian pisco.

VIP Signature Lounge Loa IPA
VIP Signature Lounge Loa IPA
Chilean Pisco
Chilean Pisco

Final Thoughts

Wow, what can I say? Aside from this lounge is absolutely awesome! It reminded me of the Oman Air First Class and Majan Lounge at Muscat Airport. It also reminds me of the lounges for ANA and Japan Airlines in Tokyo, with smaller crowds.

The lounge is an excellent choice to stop in for a relaxing visit between flights. I would suggest an extended stay here, especially at lunchtime.

With many features, a very well-thought-out design, excellent architecture, and super comfortable seats, this lounge is hard to beat. The icing on the cake is it never got too busy.

Honestly, although there are some negatives, they are exceptionally minor all things considered. I would love to spend more time in this lounge any day of the week!

Pros

  • Excellent service was full of smiles!
  • Very quick.
  • Excellent Check In and Customer Service experience. Loved the escorted tour.
  • Excellent Shower Rooms and Bathrooms.
  • Quiet and Secluded Rest, Nap Area. Got
  • Good lounge color scheme and finishes.
  • Beautiful entry.
  • Solid array of food and drink options.
  • Free premium drinks on demand!
  • Variety of seating, even for sleeping!
  • Awesome, Fast & Stable Wi-Fi

Cons

  • No views into the airport or natural light in this lounge. It feels a bit more like a classy nightclub before it gets crowded and packed full.
  • I thought the beds in the Nap Room could use more padding/cushion and more sound proofing.

Verdict: 10/10