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Delta One Business Class Review A330-900neo Minneapolis St. Paul MSP to Tokyo Haneda Japan HND

October 10, 2023
Osman Dadi
My recent Delta One Suite experience on DL 121 from Minneapolis to Tokyo was brilliant, on a brand new Airbus A330-900neo.
From
Minneapolis St. Paul MSP
To
Tokyo Haneda Japan HND
Duration
12h45m
Via
Delta Airlines
Seat(s)
4A
Points Used
Global Upgrade Certificate
Cash Spent
$1,871.00 USD

This Delta One Business Class flight began as one of my most unexpected travel itineraries with more plot twists than a novel. I will be writing a full-on report of the experience. However, in short, I first misconnected a flight the previous day and ejected that journey. Then, my backup trip got partially canceled overnight, and I was rebooked to DAL 121. Following on from that, there was some computer glitch, and the seat was dropped on the first flight.

Delta One Suite (Seat 4A) on the new A330-900neo
Delta One Suite (Seat 4A) on the new A330-900neo

On the positive side of the intense experience, Delta accommodated me on the first flight, although they had to bump a fellow passenger to get me on board. Then, on the route to Japan, I was on a brand-new Delta A330-900neo out of Minneapolis St. Paul, a product I’ve wanted to write about for quite some time. Finally, at the gate, I managed to snag a fantastic window seat at the gate, seat 4A.

Overview

I must confess this was one of the best flights I’ve had with Delta. It was definitely my best international flight and a massive difference from my previous Delta flight from Atlanta to Tokyo Haneda on the A350. The service was stellar, and Minneapolis MSP is an excellent crew base for Delta and my favorite hub airport in their network.

A brand new A330-900 Neo at the gate
A brand new Delta A330-900neo at the gate

This is not to forget the excellent hard product on the aircraft, including IFE, seats, and more. In addition, the food was near perfection, and the service was perfect.

On the downside, and I am sad to say this, the Wi-Fi was a total bust. I had a really important document to get out to a client on this flight and couldn’t get it until 7 hours past the deadline due to a lack of working Wi-Fi; it was pretty disappointing, frankly!

Delta One business Class first main course
Delta One Business Class “Zensai” first main course

Booking a Delta One Business Class Ticket

This was initially my backup reservation, to my primary reservation the previous day.  My original flight was LGA-DTW-HND on the Delta One A350-900, which I didn’t necessarily want to fly again but was willing to give a second shot.

I tracked availability on the A330-900neo flight through Minneapolis, which was far more expensive on a Global Upgrade certificate. However, the travel gods smiled down on me when my flight was canceled overnight. I was magically rebooked onto this flight – which was an incredible coincidence in some regards.

The entire flight cost me $1871 plus a Delta Global Upgrade certificate. While expensive, it is substantially less than the $6,000 plus it would have cost to pay for the ticket in cash.

My Crazy First Flight from New York LaGuardia to Minneapolis

I got a notification late at night that my first flight from LGA to DTW was canceled, and there was no option to get to Detroit to catch my flight to Tokyo the next day. Did I say late at night? I am sorry; I meant early in the morning since the notification only got to me at 1 a.m.

I did what any sensible Delta Diamond would do and called Delta around 1:30 a.m. and waited. Then, I waited a bit longer until I finally spoke to an agent at 3 a.m.

After much searching, they could not find a way to get me DTW or MSP, for that matter, in first class. Finally, I asked the agent to put me on the upgrade list for the first flight from LGA to MSP. However, I did see availability for both First Class and Comfort Plus before I left for the airport, so I was hopeful.

I left for the airport by taxi at 6:10 a.m. to wrap up a lovely night since my flight was set for 7:55 a.m.

The Flight

Arriving at La Guardia, I was dropped off at Door 5 instead of Curbside check-in. I found out you can’t do international flights at curbside check-in. While there was a small queue at Sky Priority, I managed to get to an agent by 6:55 a.m. I was checked in and dropped off my main bag. However, the agents could not print a boarding pass with my seat on it. Instead, I was advised to use my Mobile Boarding Pass. I rushed to head to the gate at 7:10 a.m.

Drop off at LLGA door 5
Drop off at LGA Terminal C’s Sky Priority door 5

On the way, security was extremely fast, as always, and I managed to stick my head into the La Guardia Sky Club to grab some coffee. Although it was a long walk, I got to the gate on time, and that is when things went south again.

Delta LGA check in
Delta LGA Sky Priority check in

I was supposed to get a complimentary upgrade to Comfort Plus. However, there was some computer glitch, and the seat was dropped; I had no seat, and the aircraft was full.

Inside MSP airport
Inside LGA airport

The ground crew was terrific at this point; in one of the most awkward moments of my life, someone had to be removed from the aircraft so I could take their seat. And I got the last seat on the plane – an aisle seat if you care to know.

Light filled travelator at Delta's LGA Terminal C
Light filled travelator at Delta’s LGA Terminal C

Although I felt terrible for the person removed, I was just happy I was finally on the way to Japan after having misconnects the previous day and a cancellation overnight.

My packed full first flight
My packed full first flight

Minneapolis St. Paul Ground Experience

Arriving in MSP, my first flight docked into the G18-20 Gate area. This was ideal as it was only a short walk to gate G13 for our flight to Tokyo.

Heading to Gate G13
Heading to Gate G13

I got to take various shots of the plane, which turned out to be brand new!

Close up of the Brand New A330-900neo at the Gate
Close up of the Brand New A330-900neo at the Gate

When I got to the gate, the flight was just five or ten minutes away from boarding.

Digital Boarding card with my old seat allocatioin 7A
DL121 at the gate

The Delta Sky Club Lounge and Boarding

Time was my enemy at this point. I wanted to board the plane early and only had about fifteen minutes until boarding was due to start, so I opted to skip the Delta Sky Club this time. However, if I did have time, I would have used the Delta Sky Club at MSP G18-20, which I have reviewed previously.  

That said, if I am honest, I did have an ulterior motive for hitting the gate early. I wanted to snag Seat 4A! Usually, this seat is reserved for the crew to rest overnight. However, you can request this seat at the gate only, and it’s strictly based on availability.

My original seat to that point was 7A, an aisle-facing window seat in the 1-2-1 configuration.

Digital Boarding card with my old seat allocation 7A
Digital Boarding card with my original seat allocation 7A

To my surprise and sheer delight, the agent happily gave me Seat 4A and handed me a new boarding pass. I must say the agents were super friendly and accommodating.

New Boarding Card
New Boarding Card

I then happily lined up to board early with my pass in hand.

Waiting at Gate G13
Waiting at Gate G13

Boarding

Boarding started with Delta One and Diamond Medallions, and I was fortunate to be the first person to board.

Jetbridge to my flight
Jet bridge to my flight

Realizing I would have the plane to myself and a very long Jet Bridge, I actually ran to get on the plane so I could have it all to myself and take some pictures of the empty aircraft.

Boarding Delta DL 121
Boarding Delta DL121

The Delta One Business Class Cabin and Seats

When I said the plane was new, I did not appreciate how unique it was. Before takeoff, the captain came on the PA and announced that it was a brand new plane and that this was its first revenue flight. Wow, what luck! The aircraft was spanking clean and had that “new plane smell,” which I’d never smelled before. This was the first time in my life I had experienced a brand-new plane on its maiden flight.

Since I was the first on the flight, I managed to squeeze off some shots of every cabin on the aircraft, including Comfort Plus and economy.

Main cabin and Comfort Plus seats in a 2-4-2 layout
Main cabin and Comfort Plus seats in a 2-4-2 layout
Main cabin center seating - there's an additional small cabin behind this one.
Main cabin center seating – there’s an additional small cabin behind this one.

I also got some shots of the brand-new Premium Select seating.

Premium economy window seating
Premium economy window seating
Premium economy center seating
Premium economy center seating

Delta One Cabin

Needless to say, I got a ton of Delta One images. Delta One cabin is in a 1-2-1 layout. All seats have suite doors, which is fantastic for privacy.

Delta One window seats
Delta One window seats

One thing to keep at the back of your mind if you are flying this hardware is that seat 8A is missing a window and is to be avoided if you are set on a window seat.

Seat 4A rear view, this one is missing a window
Seat 8A rear view, this one is missing a window

Along the windows, the even-numbered seats are closest to the window, and the odds have Aisle-adjacent seating.

Right hand side of the Delta One Business class
Right hand side of the Delta One Business class

The center seats alternate in their center or aisle alignment, and are staggered. These also have a center partition that can be raised or lowered.

Delta One Business class cabin center seating rear view
Looking up the cabin at Seat 3C
Delta One Business class cabin center seating
Delta One Business class cabin center seating
Delta One Business class cabin center seating
View into staggered paired seats 2C and 2D in the Delta One cabin

The Suite doors are an incredible feature, and this is one of the most comfortable suite configurations. I prefer this suite over Delta’s A350 Delta One cabin.

Seat 4A
Seat 4A
Delta One Business Class Cabin
Delta One Business Class Cabin
Left hand side of Delta One Business Class cabin looking over 4A and 5A
Left hand side of Delta One Business Class cabin looking over 4A and 5A

Forward Restroom

The Delta One business class cabin has two forward and mid-cabin restrooms. The forward bathroom is triangular-shaped and the larger of the two.

Front restroom washbasin
Front restroom washbasin

Walking in, there is a large, tall mirror on the left and a metal washbasin. Next to the basin is an air nozzle to use as a hand dryer and the usual paper towels.

Large front restroom
Large front restroom

There is a fold-down table over the toilet. This has a special black pad on the top for seating comfort.

Padded table over the toilet
Padded table over the toilet

The included amenities leave a little to be desired. There are only a couple of amenities from Grown Alchemist in the restroom.

Bathroom amenities by Grown Alchemist
Bathroom amenities by Grown Alchemist

Mid-Cabin Restroom

The mid-cabin restroom is significantly smaller than the forward one. It is located on the right-hand side of the aircraft near the rear of the Delta One section.

Washbasin
Washbasin
Changing table in up position
Changing table in up position
Changing table
Changing table

The key feature of this square-shaped restroom is the much larger fold-down table above the toilet. This tray is set at a much higher level than the one in the front of the cabin and is clearly intended to be the primary baby changing table.

bathroom air nozzle
Bathroom air nozzle

Delta One Business Class Seat 4A

The seat is very comfortable and private due to the suite door. However, I will say this upfront: the seat does not have a lot of storage, only the footwell and a storage area above the side table.

Delta One business class seat with bedding
Delta One business class seat with bedding
Side table with amenity kit, headphones, and power outlets and seat controls
Side table with amenity kit, headphones, and power outlets and seat controls

That said, the footwell is not cramped and has a good amount of room, but one side is angled.

seat footwell
Footwell

Seat Features

The seat has some excellent viewing potential due to the great window alignment.

Seat 4A
Seat 4A

However, when you want privacy, the suite door is brilliant and blocks some light if you want to sleep.

Delta One business class suite with door open
Delta One business class suite with door open
Delta One Business Class cabin
Delta One Business Class seat with door closed

On the right side of my seat was a wide table and rest. Within that, the main table pulls out. This is done by pulling a latch and then pushing a button, and the table glides out.

Tray table in closed position
Tray table in closed position
Seat pull out tray table
Seat pull out tray table
Deployed tray table
Deployed tray table

I found this main table to be highly stable for laptop work.

The seat has a massive 18” TV in the back of the seat in front of you with touchscreen functionality.

Massive Delta One Business Class IFE screen
Massive Delta One Business Class IFE screen

There is also a flip-up console with a wide mirror and pull-out remote for TV controls

Tv controls and mirror
Tv controls and mirror

You can also hang your coat on the coat hook.

Coat hook
Coat hook

Delta seems to have thought about everything on this plane, and you also have a headphones hook.

Delta One business class seat controls and power outlets.
Delta One business class seat controls and power outlets.

The seat also features plenty of charging and power options with 2x USB-As and 1x Power Port.

USB and power outlets
USB and power outlets

You can also customize your ambient lighting on the side and in front along the top with dimmable switches.

Delta One business class seat
Delta One business class seat

Above you, there are overhead lights and air nozzles.

AC vents and reading lights
AC vents and reading lights

The seat comes with a water bottle, as well as slippers at the seat.

slippers
Slippers

Overall, I found these faux leather seats to be extremely comfortable and would love to fly them again.

Seat head rest on Delta One Business Class
Seat head rest on Delta One Business Class

Seat Controls

The seat controls are found on two parts of the Console. On the upper table side, you can find the detailed seat controls. Below the table side, you can find the abbreviated functions.

Full Delta One business class seat controls and power
Full Delta One business class seat controls and power
Seat Controls close up
Seat Controls close up

The controls are numerous, with multiple settings and reclination settings to play with.

Other features of the controls include:

  • Upright, Relax, Lounge and Bed
  • Suite Lighting Controls
  • Feature Light
  • Do-Not-Disturb function.
Abbreviated seat controls
Abbreviated seat controls for access while sleeping

Sleep Mode

Unfortunately, I did not get the chance to have a big sleep. In fact, I only tried this briefly for approximately 40 minutes at the tail end of the flight before landing since I worked through most of the flight.

Lie Flat seat
Lie Flat seat

I found the seat in lie-flat mode to have a slight downward pitch, but otherwise, this seat is extremely comfortable.

Delta One Business Class bedding
Delta One Business Class bedding

I loved the bedding, with a large, comfortable pillow and blanket. It wasn’t too thin or thick, just perfect, with good warmth and comfort.

View of the IFE in sleep mode
View of the IFE in sleep mode

I must say a mattress pad would be welcome; however, Delta does not currently include these.

View from the bed
View from the bed

The Delta One Business Class Amenity Kit

The truth of the matter is that Delta has let itself down with this amenity kit on an otherwise exceptional aircraft. The kit is by Someone Somewhere but feels very basic, almost like an afterthought.

Amenity kit
Amenity kit

The Delta One business-class amenity kit is available in various colors. I ended up with the red and blue version.

Open amenity kit
Open amenity kit

Amenity Kit Contents

  • Bamboo Toothbrush and Toothpaste.
  • Matching Eye mask (red and blue).
  • Ear plugs.
  • Grown Alchemist Hand Cream and Lip Balm: these smelled really nice!
  • Delta Pen.
Amenity kit contents
Amenity kit contents

Delta One Business Class Inflight Entertainment & Wi-Fi

The Inflight Entertainment Screen on these new A330-900 Neo is absolutely massive. Which nicely compliments an excellent IFE system with plenty of choices.

As well as many language choices, you also have a huge selection of the Delta One suite of movies

Delta One Business Class IFE language options
Delta One Business Class IFE language options
Main IFE screen
Main IFE screen

Navigating the controls is accessible via the remote or using the touchscreen interface.

IFE in action
The IFE in action
IFE in action
IFE in action

Alternatively, if you are working or otherwise occupied, then the IFE has a great route map so you can watch as you slowly make your way towards your destination.

flight map
flight map

Delta One Business class headphones

Delta supplies some noise-cancelling headphones for the duration. These are Delta-branded ones; however, I found them to be excellent.

Noise Cancelling headphones in packaging
Noise Cancelling headphones in packaging

They were comfortable to wear and produced great audio. Also, the plane noise was incredibly dim once you had the headphones on.

Noise Cancelling headphones
Noise Cancelling headphones

Wi-Fi

There is not much I can say about the Wi-Fi on the flight since it was not working correctly. Delta knew this, and the captain warned us before Take-Off that the Wi-Fi wasn’t working.

Delta Wi-Fi Pricing
Delta Wi-Fi Pricing

However, the cost for the whole flight was a very reasonable $15. Initially, I connected and found it was working for the first hour and a half, then stopped working for the remainder of the flight. This was quite annoying, as it prevented productive work.

Delta Wi-Fi
Delta Wi-Fi

This was a problem since I hoped to finish an important Budget update spreadsheet for a construction project. As mentioned earlier, this caused an issue with a massive issue with a project client, as they were depending on me to send a file to them at 6pm EDT or so; by the time I landed, it would be 1am EDT New York time.

Delta One Business Class Flight 

We had no delays, and we got off the ground on time and were even early to arrive. After takeoff, our routing was to the Northeast over St. Paul, putting us on a Northerly heading through Winnipeg, Canada, and then over Alaska.

flight route map
Flight route map

Looking out the window, I noticed we flew over some spectacular Alaskan scenery in broad daylight. Which reminded me that is one place I definitely need to visit.

While I did try to be aware of everyone sleeping, it was challenging since I stayed up working the whole 12-hour flight.

Delta One business class seat
Delta One business class seat
My super nice seat
My super nice seat

The crew was terrific on this flight and delivered an exceptional experience. The flight attendants were very friendly, helpful, and courteous.

I especially liked the lead flight attendant in the Delta One cabin, Jo Ellen. The best part of interacting with her was her love for taking photos of passengers – including me and a half dozen others!

We left the gate on time, and the takeoff was smooth. However, it felt like a Jet fighter at full throttle, with the screaming Rolls Royce Trent Engines that power the A330-900neo.

Delta DL121 at the Gate
Delta DL121 at the Gate
Pulling away from the gate
Pulling away from the gate

But before you knew it, we were up in the air and on our way. We took off from the SW-NE Runway XX to the Northeast over St. Paul,

Delta One Business Class Meal Service

The service was exceptional, especially that of the lovely Jo Ellen, who came by to give me coffee five times during the flight and checked on me at least one dozen times. She even wrote a personal note at the end, thanking me for flying with Delta. I never get these on other airlines. If you are reading this, Delta she is fantastic!

Delta seems to have upped its service game across the board, and the flight felt well-staffed, with three different people taking care of me.

Pre-Departure Drinks

Drinks were served within ten minutes of boarding, and I was offered a choice of Orange Juice, Champagne, or Heineken Beer.

Pre-departure OJ
Pre-departure OJ

I went with the orange juice this time.

Delta One Business Class Amenity kit and OJ
Delta One Business Class Amenity kit and OJ

Post Departure Service

No sooner than we were in the air, then the post-departure service began with a small appetizer course. Warm nuts were offered in a small, hot bowl.

Warm nuts in a small warm bowl
Warm nuts in a small warm bowl

Then, a cart for Drinks, Coffee, and Alcohol was brought out and served before the main meal service began.

Coffee
Coffee
Drinks cart
Drinks cart

Obviously, Delta didn’t overlook the warm towels, which were duly distributed.  

Hot Towel
Hot Towel

Delta One Business Class Main Service

Shortly after take-off, the main meal service began, although the menus were distributed before take-off, and a Purser walked around to take everyone’s order before the door closed.

Delta One Business class menu and Orange Juice
Delta One Business class menu and Orange Juice
Delta One Business Class menu
Menu first page
Delta One Business Class Western menu
Delta One Business Class Western menu

Having flown Delta a lot, they have upped their game with menus, as previously only single-sheet menus were offered, and now Delta One passengers receive a beautiful booklet. Heading to Japan, I opted for the Japanese meal option this time.

Delta One Business Class Japanese menu
Delta One Business Class Japanese menu

One fun note on this flight – it looks like Delta adopted similar serving styles for the Japanese meals, to what I’ve seen now on ANA and Japan Airlines, for these Tokyo flights!

First main course

The first course was “Zensai,” which consisted of the following:

  • Green Tea – Very fresh
  • Sesame Tofu – Tasteless, but I guess that’s tofu.
  • Roast duck and grain mustard is super bland and a bit stale. Mustard didn’t help, not great.
  • Eggplant and Shrimp – I don’t usually eat shrimp, but this one was decently good.
  • Spinach carrot and tofu vinegar sauce is solidly tasty.
  • Spicy Konjac – Yum! This was delicious.
  • Tomato and Wasabi Soy Jelly – this was interesting and not something I’d tasted before. I wasn’t expecting to enjoy this, but this was probably my favorite dish!
  • Smoked Salmon & Yuzu – Also notable, my second favorite dish.

I also received a mystery eighth dish that was not listed on the menu.

Delta One briskness class Zensai first course
Delta One Japanese menu Zensai first course
Spinach carrot and tofu vinegar sauce is solidly tasty.
Spinach carrot and tofu vinegar sauce is solidly tasty.
Sesame Tofu Zensai Dish
Sesame Tofu Zensai Dish
Zensai dish
Yuzu, Pickle and Seaweed Zensai dish (not listed on the menu)

Second main course

Following on from the Zensai, it was time for the second course, “Shusai,” which consisted of the following:

  • Miso Soup: this was of the instant variety and wasn’t properly mixed. I got tons of pepper and sauce at the end, which, funnily enough, was also delicious.
  • Steamed Rice, which was wrapped tightly and perfectly steamed and fresh.
  • Garlic Miso Beef, bell pepper, seven-spice broccoli, Japanese pickles: This was utterly delicious! Wow, it’s one of the best meals I’ve had on Delta. The meat was perfectly cooked and warm and tasted like garlic beef! Not salty or spicy. Tasty in all the right ways. Honestly, this is the best meal I have ever had on Delta.
Delta One business class Shusai main course
Delta One business class Shusai main course
Delta One Business Class Miso Soup
Delta One Business Class Miso Soup
Steamed rice package
Steamed rice package
The Garlic Miso Beef main dish, the best I've ever had on Delta
The Garlic Miso Beef main dish, the best I’ve ever had on Delta

Dessert and Snacks

I felt a little hungry before the main course and asked for some snacks. I was not expecting to be offered an entire tray containing the following:

  • Tofu Instant Ramen w/ Chopsticks
  • Bananas (these were cold and very fresh/delicious)
  • Chocolate Chip Cookies
  • Almonds
  • Miss Vickies Sea Salt Chips
Delta One business class mid flight snacks
Delta One business class mid flight snacks

The incredible desert course started once the main course was done and cleared. A full tray was rolled out with multiple beautiful options for dessert. The lead flight attendant even paused it in front of me before service so I could take photos of the tray and servings. This is how it’s done, with beautifully prepared trays and custom garnishes prepared on the spot at each seat.

Deseret Cart
Deseret Cart
Close up of the Deseret cart
Close up of the Deseret cart

The dessert menu included:

  • Chocolate Fondant Cake with Morello Cherry Compote – this was to die for! I enjoyed every minute of eating this juicy creamy cake.
Chocolate Fondant Cake with Morello Cherry Compote
Chocolate Fondant Cake with Morello Cherry Compote
Chocolate Fondant Cake with Morello Cherry Compote
Delicious Chocolate Fondant Cake with Morello Cherry Compote
  • Ice cream Sundae – I only asked for the ice cream part with no sundae; mine was combined with the chocolate cake.
My own creation Ice cream and chocolate cake
My own creation Ice cream and chocolate cake
  • Fruit and Cheese Plate – fresh and delicious, I made little snacks with the sauce and cracker chis provided.
Delta One Cheese and Buiscits
Delta One Cheese and Buiscits

I hope my nutritionist is not reading this, but I got all three desserts along with coffee so I could accurately report on them for our readers.

Deseret trifecta
Deseret trifecta

Mid Flight Snack

About halfway through the flight, it was snack time. The purser walked around mid-flight, offering turkey sandwiches.

Turkey sub
Turkey sub

These were cold-wrapped subs with turkey, lettuce, and mayo. Overall, they were pretty good for a mid-flight snack. They reminded me of the same type of snack on ANA.

Delicious Mid flight turkey sub
Delicious Mid flight turkey sub

Delta One Business Class Second Meal Service

Before we came to land, it was time for the second meal service. It started with another towel being handed out. This time, it was a pre-packaged Grown Alchemist towel.

Grown Alchemist Towel
Grown Alchemist Towel

I was offered a choice of French Toast with Pudding or a Quiche; I went for the quiche. Yet again, the presentation was exceptional (for Delta). The meal was served on a plastic tray with plates.

Delta One Business Class Breakfast tray
Delta One Business Class Breakfast tray

The quiche looked appetizing, but sadly, it looked better than it tasted. Honestly, it tasted a bit cheap, almost like fast food. Probably the weakest item they had on the food menu today. I wouldn’t have this again.

Delta One Business Class breakfast quiche
Delta One Business Class breakfast quiche

However, the fresh fruit for breakfast was delicious and refreshing.

Breakfast fruit bowl
Breakfast fruit bowl

Overall, the fruit, jam, orange juice, coffee, and croissant, which were also served, were all tasty, and the croissant was reasonably fresh.

Arrival at Tokyo Haneda

We soon began our landing preparations; however, all Delta One passengers were offered chocolates before the landing sequence. I also received a lovely note mentioned earlier from the lead attendant complimenting me for Diamond Status.

Jo Ellen's Lovely note
Jo Ellen’s Lovely note

The landing was one of the wildest ones I have experienced. We approached Runway 22, which has a steeply curved entry path to the left. You could view the runway clearly from the window before turning into it at the last minute, which was quite the experience.

Pulling into the gate at Tokyo Haneda
Pulling into the gate at Tokyo Haneda

We taxied quickly and docked into Terminal 3, on the far North side, next to an ANA jet. While I was off the flight relatively quickly, I had one piece of checked bags to wait for. However, that turned up in no time at all.

Baggage belt in Tokyo
Baggage belt in Tokyo

Final Thoughts

This was an interesting contrast to my previous Delta flight. The service has improved and really made the flight, honestly. Comparatively, I felt like it was worth the price with a Global Upgrade Certificate.

I’ve flown this seat before on domestic routes, and it is my favorite type on Delta. I prefer it to the A350 seat. The 767-400s also utilize this seat. While storage is a bit lacking, it’s very comfortable.

In terms of airports, Minneapolis MSP stands out as my favorite Delta Hub, mainly due to the interesting flights and very friendly crews based in this city.

The crew were really helpful taking lots of photos
The crew were really helpful taking lots of photos

The crew was brilliant, the service was stellar, and the hard product was excellent. The food was a near-perfect multi-course meal. Even though I wouldn’t say I liked one of the meals, however, everything else was stellar.

To top all that, the brand-new plane with comfy seating, excellent amenities, a great IFE, and comfortable bedding made this flight hard to beat. Even if Delta needs to add a soft mattress pad and upgrade its rather basic amenity kits, overall, this would have been the perfect flight except for the Wi-Fi not working.

Pros

  • Excellent, friendly crew. After the crazy journey it was to get here, sitting on this flight was a huge relief and very comfortable!
  • The food and presentation was outstanding this time, which was a massive improvement by Delta. I loved the presentation across all courses as well. That said, I didn’t like the breakfast quiche.
  • The flight left on time and arrived early.
  • Amazing private suite with large TV, excellent foot space, a door, and comfortable controls.
  • The tray table is great for working and using a laptop.
  • Lots of IFE selections
  • I enjoyed the bedding material and pillow for sleeping but would like to see a mattress pad added.

Cons

  • Working Wi-Fi is a must on this caliber of flight.
  • The Amenity Kit is weak; Delta really needs to upgrade this.

Verdict: 9.5/10